Overseas Remittance Service User Agreement
Article 1 (Scope of These Terms and Conditions) These Terms and Conditions shall apply between Japan Remit Finance Co., Ltd. (hereinafter referred to as the "Company") and customers who use the Small Amount Overseas Remittance Service provided by the Company (hereinafter referred to as the "Service") (hereinafter referred to as the "Customer").
Article 2 (Real-Name Transactions) The Customer shall conduct all small amount overseas remittance transactions with the Company under the Customer's real name.
If the Company requests documents or other necessary materials for the purpose of verifying the Customer's real name, the Customer shall comply with such request.
Article 3 (Limitations on remittance) The remittance limits applicable to the Customer when using this Service shall be governed by Article 3-4, Paragraph 1 of the latest Foreign Exchange Transactions Regulations, as amended from time to time.
Article 4 (Designated Account) ① The Company may disburse funds to the Customer or receive funds from the Customer only through an account opened in the name of the Company with a financial institution, which was designated at the time of registration (including any amended registration) as a Small Amount Overseas Remittance Business Operator for use in conducting small amount overseas remittance business (hereinafter referred to as the "Designated Account").
② The Company shall disclose information regarding the Designated Account on its website or through other appropriate means and shall maintain such information in an up-to-date manner.
Article 5 (Fees) ① Upon receiving an application from the Customer to use the Service, the Company shall provide the Customer with detailed information regarding the fees payable by the Customer (hereinafter referred to as the "Fees"), specifying each component separately, including but not limited to exchange fees, remittance fees, and fees payable to foreign partner institutions.
② The Company shall disclose information regarding the Fees on its website or through other appropriate means and shall maintain such information in an up-to-date manner.
Article 6 (Applicable Exchange Rates) ① Upon receiving an application from the Customer to use the Service, the Company shall provide the Customer with information regarding the exchange rate applicable to the transaction.
② The Company shall disclose information regarding the applicable exchange rate on its website or through other appropriate means and shall maintain such information in an up-to-date manner.
Article 7 (Amounts Paid and Received) ① When the Customer applying for the Service deposits funds into the Designated Account, the Company shall deduct the applicable Fees, convert the remaining amount into foreign currency, and remit such amount to the recipient designated by the Customer.
② Upon receiving an application from the Customer to use the Service, the Company shall provide the Customer with information regarding the amounts to be paid and received, expressed both in Korean Won (KRW) and in the applicable foreign currency.
Article 8 (Processing Time) ① Upon receiving an application from the Customer to use the Service, the Company shall provide the Customer with information regarding the estimated time required for payment or receipt of funds.
② The Company shall disclose information regarding the estimated processing time for payment or receipt of funds on its website or through other appropriate means and shall maintain such information in an up-to-date manner.
Article 9 (Amendment or Cancellation of Remittance) ① The Customer may request an amendment or cancellation of a remittance transaction by telephone or by visiting a branch office, provided that the remittance has not yet been completed, including cases where the funds have not been successfully credited to the recipient’s account.
However, once the remittance transaction has been completed, including successful crediting to the recipient's account, the Customer may not request any amendment or cancellation.
② Upon receiving a request from the Customer for amendment or cancellation of a remittance transaction, the Company shall process such request and notify the Customer of the result.
Article 10 (Notification of Remittance Results) When a remittance transaction has been completed, including successful crediting to the recipient's account, the Company shall promptly notify the Customer of the result through the contact information registered in advance by the Customer.
Article 11 (Compensation for Damages) If damage is incurred by the Customer due to reasons attributable to the Company, the scope of the Company's liability for damages shall include ordinary damages as prescribed under the Civil Act (Korean law).
Compensation for special damages arising from special circumstances shall be limited to cases where the Company knew or could have known of such special circumstances.
Article 12 (Refund) ① If a remittance transaction is not completed within fifteen (15) days from the date on which the Customer deposited funds into the Designated Account after applying for the Service, and such failure is not attributable to the Customer, the Customer may request a refund from the Company.
② Upon receiving a refund request under Paragraph 1, the Company shall, except in cases of special circumstances, pay to the Customer the amount originally deposited into the Designated Account and any applicable amount under Article 11 (Compensation for Damages).
Article 13 (Dispute Resolution) ① The Company shall establish procedures for reflecting legitimate opinions or complaints raised by Customers in connection with the small amount overseas remittance business and for compensating Customers for damages incurred in relation thereto (hereinafter referred to as the "Dispute Resolution Procedure").
② The Company shall provide Customers with information regarding: the method of filing disputes (including the designation and contact details of the officer in charge of dispute resolution and relevant personnel), the dispute resolution procedures (separately distinguishing between simple complaints and claims for compensation for damages), and the notification of dispute resolution results to Customers (including the processing period and method of notification).
③ If the Customer has any objection regarding the processing of a small amount overseas remittance transaction, the Customer may request resolution through the Company's dispute resolution body (including the officer in charge of dispute resolution and relevant personnel). The Company shall investigate the matter and notify the Customer of the result within the processing period specified under Paragraph 2.
④ The Company shall disclose on its website or through other appropriate means the designation and contact details of the officer in charge of dispute resolution and relevant personnel, and shall maintain such information in an up-to-date manner.
Article 14 (Retention of Transaction Records) The Company shall retain records of payment and receipt transactions with the Customer for five (5) years in accordance with the Foreign Exchange Transactions Act (Korean law) and other applicable laws and regulations.
Article 15 (Confidentiality) ① The Company shall not provide to any third party, disclose, or use for purposes other than its business operations any and all customer information obtained in the course of conducting the small amount overseas remittance business, including but not limited to personal information, account information, and details and records of remittance transactions with the Company (hereinafter referred to as "Customer Information"), except as otherwise provided under applicable laws and regulations or with the Customer's consent.
② If the Company violates Paragraph 1 or if theft or leakage of Customer Information occurs due to reasons attributable to the Company, including negligence in management, the Company shall be liable to compensate the affected Customer for damages. However, the Company may be exempt from liability if it proves that there was no willful misconduct or negligence on its part.
Article 16 (Provision and Explanation of the Terms and Conditions) ① When the Company establishes or amends these Terms and Conditions, it shall publicly disclose them on its website or through other appropriate means and shall clearly indicate the Terms and Conditions when entering into a contract with a Customer in connection with the small amount overseas remittance business.
② The Company shall provide a copy of the Terms and Conditions to the Customer by means of electronic transmission (including transmission by e-mail), facsimile transmission, postal mail, or direct delivery.
③ If the Customer requests an explanation of the contents of the Terms and Conditions, the Company shall explain the material terms and conditions to the Customer by any one of the following methods:
1. Providing a direct explanation of the material terms and conditions to the Customer;
or
2. Displaying the material terms and conditions in a manner that is easily understandable to the Customer through electronic devices and receiving, through such electronic devices, the Customer's confirmation that he or she has sufficiently understood such contents.
Article 17 (Applicable Laws) Matters not provided for in these Terms and Conditions shall be governed by the Foreign Exchange Transactions Act (Korean law) and other relevant laws and regulations.
Article 18 (Governing Law and Jurisdiction) Any dispute arising in connection with these transactions shall, in principle, be resolved by mutual agreement between the parties.
However, if the parties are unable to reach an agreement and litigation is initiated in connection with these transactions, the competent court shall be determined in accordance with the Civil Procedure Act (Korean law).
Effective Date
These Terms and Conditions shall take effect on January 1, 2020.
JRF Prepaid Brand Pay Service Terms and Conditions
The "JRF Prepaid Brand Pay" service provided by Japan Limit Finance Co., Ltd. (hereinafter "JRF") through the "JRF Wallet" mobile application is issued by "Korea Prepaid Card Co., Ltd. (Business Registration Number: 206-86-54302)". These Terms and Conditions become effective upon purchasing, registering, or using the JRF Card or JRF Money through the "JRF Wallet" mobile application.
Article 1 [Purpose]
These Terms and Conditions aim to set forth the rights, obligations, and other necessary matters between "Korea Prepaid Card Co., Ltd. (hereinafter the 'Company')" and "Members" when Members of "JRF Wallet" use the "JRF Prepaid Brand Pay" service provided by the Company to "Japan Limit Finance Co., Ltd. (hereinafter 'JRF')".
Article 2 [Definitions]
① The terms used in these Terms and Conditions are defined as follows:
1. 'JRF Prepaid Brand Pay' refers to the comprehensive services provided by the Company to Members, including issuance, charging, and payment of 'JRF Money' and 'JRF Card,' for transactions of goods and services at affiliated merchants.
2. 'JRF Money' refers to prepaid electronic payment instruments issued at the time a user applies for or purchases through the Company's or affiliated company's services (including websites and applications).
3. 'JRF Card' refers to a physical card equipped with an IC chip in accordance with the technical specifications defined by the Company, which can be used as a payment method at affiliated merchants of the Company or partners for goods and services, up to the balance charged in 'JRF Money'.
4. 'Member' refers to a person who agrees to these Terms and Conditions or purchases or acquires a prepaid card and uses 'JRF Prepaid Brand Pay' in accordance with the procedures provided by the Company.
5. 'Partner' refers to a business entity that has entered into an operational and partnership agreement with the Company for prepaid brand pay services.
6. 'Merchant' refers to a business entity that uses JRF Money and JRF Card as payment methods in exchange for goods and services provided to Members.
7. 'Charging' refers to the creation of a balance on a prepaid electronic payment instrument in accordance with the method designated by the Company.
8. 'Payment' refers to a Member's use of prepaid electronic payment instruments to pay for goods and services.
9. 'Bonus Points' refers to complimentary prepaid credit that can be received through participation in promotions and use of the Company's or Partner's services.
10. 'Gift Code' refers to PIN information in which the amount that can be charged to the prepaid electronic payment instrument is stored and recorded by electronic means.
② Terms used in these Terms and Conditions that are not defined in this Article shall be governed by applicable laws and regulations and general practice.
Article 3 [Disclosure and Amendment of Terms and Conditions]
① The Company shall make the contents of these Terms and Conditions easily accessible to Members through the notices and Terms and Conditions menu within the JRF Prepaid Brand Pay service screen.
② The Company may amend these Terms and Conditions to the extent that it does not violate applicable laws and regulations.
③ At least 30 days prior to the effective date of amended terms, the Company shall notify or individually inform Members of the effective date and content of the amendment through the following methods:
1. Notices within the JRF Prepaid Brand Pay service screen
2. Individual notification via collected Member contact information (mobile phone number or email)
④ If the Company notifies or informs Members of amended terms in accordance with the preceding paragraph, clearly stating that failure to express an objection within 30 days will be deemed as consent, and a Member does not expressly indicate refusal, the Member shall be deemed to have agreed to the amended terms.
⑤ If a Member does not agree to the amended terms, the Member may terminate the service agreement.
Article 4 [Rules Outside the Terms and Conditions]
① Matters not specified in these Terms and Conditions shall be governed by applicable laws and regulations such as the Act on the Regulation of Terms and Conditions, the Electronic Financial Transactions Act, and general practice.
② Members may check any changes to usage policies through the notices section.
③ Regarding electronic financial transactions, the Electronic Financial Transactions Terms and Conditions shall take precedence, and these Terms and Conditions shall apply to other services.
Article 5 [JRF Prepaid Brand Pay Service Usage Procedure]
① As a general principle, the Company concludes a JRF Prepaid Brand Pay service agreement by approving the application of a person who agrees to these Terms and Conditions and the JRF Prepaid Brand Pay terms they wish to use, and provides accurate information as required by the Company.
② Members may use the service by providing the necessary information for using JRF Prepaid Brand Pay to the Company or its Partners.
③ The information required for using JRF Prepaid Brand Pay may vary depending on changes in service content and related laws, regulations, and policies.
④ If an applicant fails to accurately provide the information requested by the Company, they may be unable to use all or part of the services provided by the Company, either before or after the fact, or may face restrictions on usage.
⑤ The Company may refuse to approve the use of all or part of the JRF Prepaid Brand Pay service in the following cases:
1. When applying in violation of this Article
2. When the applicant is under 14 years of age
3. When the application contains false information, omissions, or errors
4. When a Member whose service has been suspended by the Company applies during the suspension period
5. When there is a history of termination of the JRF Prepaid Brand Pay service agreement due to violation of these Terms and Conditions in the past
6. When it is confirmed that the application is otherwise illegal or improper in violation of these Terms and Conditions
Article 6 [Fees]
① The Company may collect fees from Members in connection with charging, refunds, issuance, and use of JRF Prepaid Brand Pay, which may vary depending on the service type and Member.
② The Company shall announce specific details regarding fees on the Company's or Partner's service screen and obtain prior consent regarding billing details and amounts.
③ If the Company changes fees, it shall follow Article 3 (Disclosure and Amendment of Terms and Conditions).
Article 7 [Provision and Changes to Member Information]
① After a Member's JRF Prepaid Brand Pay service agreement is concluded, the Company may additionally collect Member information with the Member's consent as necessary.
② Members may view and modify online the member information provided for the conclusion and use of the JRF Prepaid Brand Pay service agreement.
③ If there are any changes to the member information provided to the Company, Members must either modify it online or notify the Company of the changes through email or other means.
④ The Member shall bear any disadvantages arising from failure to notify the Company of the changes under Paragraph 3.
Article 8 [Types of Payment Services]
The payment services provided by the Company to Members are as follows:
1. JRF Money Simple Payment: A service that allows Members to link a bank account to JRF Money and easily pay for goods from sellers using the charged JRF Money balance.
2. JRF Money Automatic Payment: A service where a Member registers for automatic payment using JRF Money once according to the method designated by the Company, and subsequently can make automatic payments without entering the JRF Money password when purchasing goods from sellers. (Note: Additional authentication may be required at the Company's or connected bank's discretion.)
3. JRF Card Payment: A service that allows users to receive a JRF Card linked to JRF Money and present the JRF Card when purchasing goods at merchants affiliated with the Company or its Partners.
Article 9 [JRF Prepaid Brand Pay Account, Limits, Charging, Refunds, Fees, Expiry, Payment, and Transaction Cancellation]
① A JRF Money account can be linked to a bank account affiliated with the Company.
② The Company may set limits on the holding, charging, and payment of JRF Prepaid Brand Pay, with details posted on the customer service page. If the Company determines or suspects that illegal activities, fraudulent use, or abnormal transactions have occurred through a JRF Prepaid Brand Pay account, it may reduce or restrict the holding, charging, and payment limits.
③ Members may charge JRF Prepaid Brand Pay through bank account withdrawals linked to their JRF Money account, complimentary bonus points from events and promotions, gift codes, or other charging methods provided by the Company.
④ The Company may restrict a Member's JRF Prepaid Brand Pay charging in the following cases:
1. When errors in or exceeded input attempts for JRF Prepaid Brand Pay password or account password occur
2. When the maximum face value limit of JRF Prepaid Brand Pay is exceeded
3. When JRF Prepaid Brand Pay has been reported as lost or stolen
4. When the balance in the bank account linked to the JRF Money account is insufficient
5. When other technical or institutional reasons arise
⑤ Members may use the JRF Money automatic charging feature; to use automatic charging, auto-charging conditions must be set in advance.
⑥ When a Member presents a valid JRF Prepaid Brand Pay and requests a refund, the Company shall deposit the refund amount into the bank account linked to the JRF Money account.
⑦ If it is difficult to process a refund under the preceding paragraph due to issues with the bank account linked to the JRF Money account, the Company will receive a separate bank account from the Member and process a one-time refund.
⑧ In the following cases, the Company shall pay the full amount recorded on the JRF Prepaid Brand Pay, excluding any complimentary amounts, when a Member requests a refund:
1. When a Member is unable to use JRF Prepaid Brand Pay because a merchant cannot provide goods or services due to natural disasters or other reasons
2. When a merchant cannot provide goods or services due to defects in JRF Prepaid Brand Pay
3. When a Member requests a refund of the balance of JRF Prepaid Brand Pay they purchased
4. When the Company reduces the number of merchants where JRF Prepaid Brand Pay can be used, or changes the conditions of use in a manner unfavorable to Members. However, this does not apply in the following cases: (a) when a merchant contract is terminated under Article 38, Paragraph 4 of the Electronic Financial Transactions Act; (b) when a merchant contract is terminated under terms that include provisions for termination in the event the merchant violates the Electronic Financial Transactions Act, the Act on Consumer Protection in Electronic Commerce, or other laws designated in the Electronic Financial Supervisory Regulations; (c) when even if the number of merchants where JRF Prepaid Brand Pay can be used is reduced, there are sufficient other merchants so that Members wishing to purchase goods or services are not adversely affected; (d) when there are legitimate reasons similar to (a) through (c) as defined in the Electronic Financial Supervisory Regulations.
⑨ The following circumstances may cause a refund to be put on hold, even upon a Member's request. However, the Company shall process the refund once the reason is resolved:
1. When the Member's JRF Prepaid Brand Pay balance is less than the requested refund amount
2. When the Member's JRF Prepaid Brand Pay balance is less than the refund fee
⑩ Complimentary amounts are excluded from refund calculations; if a Member indicates their intention not to use the service or terminates the service, the remaining complimentary balance will expire.
⑪ The validity period of JRF Money is 5 years from the last charging date or usage date. At least 30 days before the expiration date, the Company shall notify Members at least 3 times through collected member contact information (mobile phone number or email) about: the approaching expiration date; the fact that balance can be returned before expiration but will expire and cannot be returned after the expiration date; and methods to apply for balance return if no linked account exists or is invalid. Any unreturned balance after the validity period of JRF Money expires will be forfeited.
⑫ Notwithstanding Paragraph 11, complimentary amounts issued through marketing and promotions may have separate usage purposes and validity periods. In such cases, the Company must specify the restrictions at the time of issuance and ensure Members can confirm them.
⑬ Members may use JRF Prepaid Brand Pay to purchase goods at any Partner that offers JRF Prepaid Brand Pay as a payment method.
⑭ After a transaction using JRF Prepaid Brand Pay is completed and the purchase amount has been deducted from the Member's JRF Prepaid Brand Pay balance, if the Member wishes to cancel the transaction by mutual agreement with the Partner due to returns or cancellations, the cancellation may be processed according to the Company's policy, and the cancelled amount will be recharged as JRF Prepaid Brand Pay balance.
Article 10 [Use, Issuance, Re-issuance, and Validity Period of JRF Card]
① Users may use the JRF Card linked to the JRF Money balance to pay for goods and services at merchants.
② If a user wishes to have a JRF Card issued, they may obtain one through the issuance channel provided by the Company.
③ Depending on the type of JRF Card to be issued, the Company may require real-name verification and identity authentication procedures through a specialized institution.
④ The validity period of the card is stated on the surface of the card.
⑤ If a user requests re-issuance due to loss, damage, or defacement, the Company will re-issue the card. However, costs associated with re-issuance may be charged to the user.
Article 11 [Obligations of the Company]
① The Company shall not engage in acts prohibited by applicable laws and these Terms and Conditions, and shall make its best efforts to provide JRF Prepaid Brand Pay services continuously and stably.
② The Company shall establish a security system for personal information protection to enable Members to use JRF Prepaid Brand Pay services safely, and shall announce and comply with its personal information processing policy.
③ If the Company recognizes that an opinion or complaint raised by a Member regarding the use of JRF Prepaid Brand Pay services is legitimate, it shall process the same. The Company shall communicate the processing status and results to Members through notices or email.
④ The Company shall be liable for damages incurred by Members due to the following incidents:
1. Incidents caused by forgery or alteration of access media
2. Incidents occurring in the process of electronic transmission or processing of contract conclusion or transaction instructions
3. Incidents caused by the use of access media obtained through false or other fraudulent means by intruding into electronic devices for electronic financial transactions or information and communications networks as defined in Article 2, Paragraph 1, Item 1 of the Act on Promotion of Information and Communications Network Utilization and Information Protection
⑤ Notwithstanding Paragraph 4, the Company may make Members bear all or part of the liability in the following cases:
1. When the incident occurred because a Member lent, delegated the use of, or provided as collateral their access media to a third party
2. When a Member disclosed, exposed, or neglected their access media despite knowing or being able to easily know that a third party could use the Member's access media without authorization to conduct electronic financial transactions
3. When an incident under Paragraph 4, Item 3 of this Article occurs because a Member, without legitimate reason, refuses the additional security measures required by the Company during electronic financial transactions for enhanced security beyond the verification under Article 6, Paragraph 1 of the Electronic Financial Transactions Act
4. When an incident under Paragraph 4, Item 3 of this Article occurs because a Member takes one of the following actions regarding the media, means, or information used for additional security measures under Item 3: (a) Disclosing, exposing, or neglecting them; (b) Lending, delegating the use of, or providing for collateral to a third party
⑥ Unless the Company's liability is concurrent, the Company shall not be liable for damages caused by a Member's intentional misconduct or negligence.
Article 12 [Obligations of Members]
① Members must comply with these Terms and Conditions and the content announced by the Company on the JRF Prepaid Brand Pay service screen, and shall be responsible for any losses and damages arising from violations or non-compliance with these Terms and Conditions and announced content.
② Members must purchase goods at their own responsibility, and any related concerns must be directed to the Partner. Unless explicitly stated in these Terms and Conditions, the Company does not warrant or assume liability for the content and transaction terms of the Partner's goods.
③ If a Member becomes aware that their identity has been stolen or fraudulently used by a third party, they must immediately notify the Company of this fact.
④ When purchasing goods, Members must use payment methods registered in their own name and must not arbitrarily use another person's payment method. The Member shall be responsible for losses and damages incurred by the Company, legitimate owners of payment methods, payment gateways (PG), and sellers resulting from the Member's unauthorized use of another person's payment method when such use is not due to the Company's intentional misconduct or negligence.
⑤ Members are responsible for managing bank account payment information and JRF Prepaid Brand Pay passwords used for JRF Prepaid Brand Pay payments, and must not provide, disclose, or engage in similar acts with third parties.
⑥ When using payment services, responsibility and disadvantages arising from information entered by the Member in connection with payment shall be borne by the Member.
⑦ In the event of loss, theft of a mobile phone or USIM chip used for JRF Prepaid Brand Pay services, or disclosure of a JRF Prepaid Brand Pay password, Members must report this to the Company.
⑧ Members must use payment methods with legitimate and lawful authorization when using payment services, and the Company may verify this. Furthermore, the Company may halt transaction proceedings or cancel the relevant transaction until verification of the legitimacy of the Member's payment method is complete.
⑨ If a dispute arises with a Partner during the process of purchasing goods, Members must sincerely engage in resolving the dispute.
⑩ Members must use JRF Prepaid Brand Pay in accordance with the methods designated and recognized by the Company.
⑪ Members may not use information obtained through JRF Prepaid Brand Pay services for commercial purposes or provide it to third parties without prior consent from the Company, and may not transfer or donate the right to use JRF Prepaid Brand Pay services or other contractual status to others.
⑫ Members must cooperate with the Company to enable the safe provision of JRF Prepaid Brand Pay services, and must actively comply with the Company's requests if the Company discovers a violation of these Terms and Conditions by a Member and requests an explanation.
Article 13 [Prohibited Activities of Members]
① To maintain the reliability and ensure safe use of JRF Prepaid Brand Pay services, the Company prohibits the following activities:
1. Using JRF Prepaid Brand Pay services or accessing systems by abnormal methods not in accordance with the service usage methods provided by the Company
2. Using JRF Prepaid Brand Pay services by stealing another person's name, credit card information, mobile phone information, account information, etc.
3. Making abnormal payments through methods prohibited by laws such as the Specialized Credit Finance Business Act
4. Unauthorized modification of information posted by the Company, or transmitting or posting information other than that designated by the Company (such as computer programs)
5. Infringing on intellectual property rights such as copyrights of the Company and other third parties
6. Objectively recognized acts that damage the reputation of the Company or other third parties, or acts that interfere with business operations
7. Copying, distributing, or commercially using Company information obtained through JRF Prepaid Brand Pay services without prior consent from the Company
8. Repeatedly generating payments without intent to purchase
9. Other acts that are illegal or likely to harm the sound order of transactions
② If a Member engages in prohibited activities under this Article, the Company may restrict the use of JRF Prepaid Brand Pay services in accordance with Article 12, and may notify the relevant government or judicial authorities of the prohibited activities if necessary.
Article 14 [Suspension of JRF Prepaid Brand Pay Service Use, etc.]
① For the stability and reliability of JRF Prepaid Brand Pay services, if any of the following reasons occur, the Company may notify the Member in advance and suspend all or part of the Member's JRF Prepaid Brand Pay service use or terminate the service agreement. However, the Company may provide post-notification if unavoidable. Members whose JRF Prepaid Brand Pay service use is suspended may not use the service during the suspension period. The Company may establish operational policies with specific criteria for use restrictions.
1. Violation of Member obligations under Article 12 of these Terms and Conditions
2. Engaging in prohibited activities under Article 13 of these Terms and Conditions
3. When the JRF Prepaid Brand Pay account is suspended or forfeited
4. When a request for suspension of use is received from an agency with investigative authority
5. Violation of matters stipulated in these Terms and Conditions or usage rules specified on separate pages
6. Other cases as determined by the Company in FAQs, operational policies, etc.
② The Company may lift the use suspension if the Member clarifies the relevant reason or demonstrates that the counterparty in the transaction has given consent, meeting the standards set by the Company.
Article 15 [Rescission, Termination, etc. of Service Agreement]
① Members may apply for termination of the service agreement at any time, and the Company shall process this immediately in accordance with applicable laws. However, in the case of JRF Money automatic payment, the Member must first terminate the JRF Money automatic payment registration in the seller service to which the automatic payment is connected.
② If a Member terminates the service agreement, the Member's data will be deleted. However, this excludes cases where member information is retained in accordance with applicable laws and the personal information processing policy.
③ The Member shall bear responsibility for any disadvantages arising from the termination of the service agreement, and upon termination of the service agreement, various complimentary benefits additionally provided by the Company to the Member shall expire.
④ The Company may terminate the service agreement if any of the following reasons occur or are confirmed for a Member:
1. When a Member engages in or attempts activities that interfere with the smooth operation of JRF Prepaid Brand Pay services
2. When a Member intentionally interferes with the Company's business operations
3. When grounds for termination as stipulated in these Terms and Conditions occur, or when similar grounds arise
4. When grounds for refusal of service agreement approval as stipulated in Article 5 are confirmed for the Member
⑤ If the Company terminates the service agreement, it shall notify the Member of the reason for termination via email or other means to express its intention to terminate. In such cases, the Company shall give the Member a reasonable period to raise an objection before proceeding with the termination. However, a separate period for raising objections may not be granted for use restrictions due to requests from investigative agencies or reasons arising from illegal activities.
⑥ If the service agreement is terminated by the Company, the Company may refuse to accept the Member's re-application if the same activities as the termination grounds, such as illegal re-registration, are suspected.
⑦ Damages arising from the termination of the service agreement shall be borne by the Member whose agreement was terminated, and the Company shall not be liable unless otherwise provided for by applicable laws.
Article 16 [Personal Information]
The Company shall implement a personal information protection policy to protect Members' personal information so that Members can use JRF Prepaid Brand Pay services safely, and has an obligation to protect Members' personal information accordingly. The Company's personal information protection policy can be found on the Company's website or through screens linked to JRF Prepaid Brand Pay services.
Article 17 [Suspension of JRF Prepaid Brand Pay Services]
① The Company may temporarily suspend the provision of JRF Prepaid Brand Pay services when unavoidable situations arise such as interruptions in the supply of telecommunications and electricity, as well as when necessary to perform maintenance operations such as repair, expansion, replacement, or relocation of information and communication facilities. In such cases, the Company shall announce the service suspension at least 7 days in advance. However, if prior notice is unavoidably impossible, the Company may provide post-notification.
② JRF Prepaid Brand Pay services may vary in accordance with applicable laws. If there are substantial operational reasons for JRF Prepaid Brand Pay services depending on the system operational status or contract status of Partners, financial institutions, and others with which the Company has entered into contracts for the provision of JRF Prepaid Brand Pay services, the Company may temporarily suspend all or part of the JRF Prepaid Brand Pay services.
③ If JRF Prepaid Brand Pay services are suspended due to reasons such as natural disasters, war, riots, terrorism, hacking, DDoS attacks, the Company shall immediately announce these facts; however, if prior announcement is unavoidably impossible due to the inoperability of information and communication facilities or similar reasons, the Company shall announce these facts immediately after such circumstances are resolved.
④ When it is unable to continue JRF Prepaid Brand Pay services due to difficulties in normal business operations such as bankruptcy filings or commencement of corporate rehabilitation proceedings, the Company may suspend JRF Prepaid Brand Pay services 30 days after notifying Members.
⑤ The Company shall make its best efforts to resume JRF Prepaid Brand Pay services as quickly as possible when the reasons under Paragraphs 1 and 2 of this Article arise.
Article 18 [Disclaimer of the Company]
① The delivery of goods, withdrawal of subscription, exchange, returns, and refunds related to the sale of goods between Partners and Members shall be carried out under the respective responsibility of the Partners and Members as parties to the transaction. The Company does not intervene in transactions of goods between Partners and Members and shall not be liable for such transactions.
② The Company has no obligation to intervene in disputes arising between Members or between third parties, and unless the Company's liability is concurrent, the Company shall not be liable for damages suffered by Members as a result.
③ The Company shall not be liable for disruptions to the use of JRF Prepaid Brand Pay services due to reasons attributable to the Member:
1. Damages arising from false or inaccurate member information
2. Damages arising from reasons attributable to the Member during access to JRF services and use of services
3. Damages arising from unauthorized third-party access to or illegal use of servers, and damages arising from efforts to prevent or block such illegal activities
④ The Company shall not be liable for damages caused by Members providing their personal information, JRF Prepaid Brand Pay service registration information, etc. to third parties, or by leakage due to the Member's negligent management.
Article 19 [Governing Law and Jurisdiction]
① The laws of the Republic of Korea shall be the governing law for matters related to these Terms and Conditions.
② Lawsuits regarding disputes arising between the Company and Members shall be filed in the competent court under the Civil Procedure Act.
Article 20 [Management and Disclosure of Prepaid Balance]
① The Company must separate users' prepaid balance from the Company's own assets and entrust or deposit with an external financial institution, or obtain payment guarantee insurance.
② The Company must verify, on each business day, whether the total prepaid balance matches the total amount of funds actually being managed through trust, deposit, etc., and must disclose the prepaid balance size, trust or deposit details, payment guarantee insurance enrollment status, insured amount, etc., on the website (https://www.kpcard.co.kr) at the end of each quarter or within 10 days after the end of each quarter.
③ In the following cases, the Company must preferentially pay the prepaid balance to users through trust companies, deposit financial institutions, insurance companies, etc. In such cases, within 1 month, the Company must publicly announce the facts, the payment timing, payment location, and other matters related to the payment of the prepaid balance in two or more daily newspapers, and disclose them through the internet homepage, etc.:
1. When registration is cancelled or revoked
2. When dissolved or when the business of issuing and managing prepaid electronic payment instruments is discontinued
3. When a declaration of bankruptcy is received
4. When an order to suspend the business of issuing and managing prepaid electronic payment instruments is received
5. When reasons similar to Items 1 through 4 arise
Article 21 [Trust, Deposit, and Payment Guarantee Insurance for Prepaid Balance]
① The Company must entrust or deposit the full amount of users' prepaid balance and instruct the trust company or deposit financial institution to manage it as safe assets. However, up to 1/10 of the total prepaid balance as of the end of the previous month (excluding amounts covered by payment guarantee insurance under Paragraph 4) (hereinafter "reserve funds") may be deposited with the trust company or deposit financial institution in a form that allows for immediate withdrawal, such as a regular savings account.
② The Company shall designate users as beneficiaries of the prepaid balance entrusted or deposited (excluding reserve funds). However, if it is difficult to designate individual users as beneficiaries, a Special Purpose Company (SPC) with no interest in the Company may be designated as the beneficiary.
③ The Company shall promptly entrust or deposit the daily changes in users and funds by the following business day.
④ Notwithstanding Paragraph 1, if there are unavoidable reasons for directly managing prepaid balance without entrustment or deposit (excluding reserve funds), the Company must obtain payment guarantee insurance for the full amount being directly managed. Even in such cases, the Company shall manage the prepaid balance subject to direct management as safe assets.
Addendum [Effective Date: October 1, 2025]
These Terms and Conditions shall be effective from October 1, 2025.
** These Terms and Conditions are originally drafted in the Korean language. The English version is provided for convenience only. In the event of any conflict, discrepancy, or difference in interpretation between the Korean version and the English version, the Korean version shall govern and prevail.
Privacy Policy
We, Japan Remit Finance Co.,Ltd. according to article 30 of Personal Information Protection Act, article 27-2 of the Promotion of Information and communication network utilization and Information Protection Act, protect the personal information, rights and interests of the customers. We have the following policies.
Article 1 (Objective of Personal Information collection)
Japan Remit Finance collects personal information for the following purposes. In case the personal information is to be used for purposes other than the ones mentioned below, Japan Remit Finance will seek prior consent from the customers.
1. Membership registration and management
Japan Remit Finance collects and handles personal information for the purpose of registration, use of service, personal verification, prevention of unauthorized use, unauthorized use and verify identification of the customers.
2. Provide goods and services
Japan Remit Finance collects and handles personal information for the purpose of providing service, contents, customized services, individual verification, age verification, payments and for the purpose of resolving disputes, handling disputes, investigating financial transactions and fulfill statutory obligations.
3. Marketing and Promotion
Japan Remit Finance collects and handles personal information for the purpose of providing newly developed and customized services, promotion and participation of events, services customized for different demographic characteristics, confirmation of validity of service, access verification, and customer service.
4. Objective related to Online Transaction
Japan Remit Finance collects and handles personal information for the purpose of tracking and retrieving electronic monetary transaction, utilization of transaction data for security policy as stated by the Electronic Financial Transaction Act article 21 and 22.
Article 2 (Personal information collection and retention time period)
1. The personal information provided by the customers will be collection and retained from the day of registration as a member till the termination of the account.
However, personal information will be retained for the purposes of resolving disputes, handling complaints, investigation and fulfillment of statutory obligations as mentioned in article 1.
2. Personal information related to provision of goods and services, electronic transaction will be collected and retained from the time of consent till the transaction is completed. However, such information will be retained and used for the purpose of investigating accidents, dispute settlement, handling complaints, company’s risk management and fulfill statutory obligations.
3. Personal information related marketing and promotion will be collected and retained from the time of consent till the day of withdrawal of consent. However, such information will be retained and used for the purpose of investigating accidents, dispute settlement, handling complaints, company’s risk management and fulfill statutory obligations.
4. Personal information related to online transaction will be collected and retained for the period stated in the Electronic Financial Transaction Act article 12.
Article 3 (Provision for providing personal information to Third party)
Japan Remit Finance will restrict the use of personal information of the customers stated in article 1 and will not provide personal information to third party without the consent of the customer. However, in case of any of the following conditions or when interests of the customer or the third party is compromised, Japan Remit Finance may use the personal information for purposes other than that mentioned in article 1 or provide such information to the third party. In addition, Japan Remit Finance entrust the smooth processing of personal information system. Members have the right to refuse consent for the provision of providing personal information to third party, in such cases the customers might be restricted from using the service provided by Japan Remit Finance. Japan Remit Finance strictly complies with the laws regarding information protection, sharing personal information of the customer and prohibit providing personal information to the third party and bear the responsibilities electronically. Japan Remit Finance will notify in case of such events or change of privacy policy.
1. In case the customer has consented to providing personal information to the third party
2. In case of special regulations in other laws
3. In case, Japan Remit Finance fails to obtain prior consent from the customer or representative due to reasons such as wrong or missing address, and the information is deemed necessary for the protection of the name, body and life of the customer or the third party.
4. In case the personal information provided is deemed required for statistical analysis and research but is not written in a recognized form.
5. The company provides personal information as follows
Recipient: KFTC
Objective: Wire transfer of fund (electronic money transfer)
Retention: The information regarding payment and supply will be retained to 5 years, and as allowed and obligated by other related regulations
Recipient: Financial authorities(financial supervisory service, Bank of Korea, Ministry of Economy and Finance, KoFIU)
Objective: Foreign exchange transaction management/supervision,Anti-money laundering
Content: Foreign remittance transaction history
Retention: This is the same as the below "9. Personal Information retention period"
6. Transfer of personal information abroad
Recipient: Overseas financial institutions
Objective: Foreign remittance
Content: name, ID number, address, contact information, nationality, date of birth, cellphone number, remittance amount, remittance date, sending purpose, source of fund, occupation, gender, ID Card issue date, issuing authority, place of birth, receiver information(receiving financial institution name and branch name, name, date of birth, gender, nationality, bank account number, address, phone number, relationship, BIC Code, Province Code, Regency Code, CUP Card number, bKash number)
Retention: This is the same as the below "9. Personal Information retention period"
7. Provision for affiliate
Sell new products, service
8. Providing Personal Information
Information provided by the customer, information required to register transactions, transaction information, information other than identifiable from personal information (unique identification information like name, citizenship identification number, passport number, nationality and contact information like job, email, phone number)
Includes information collected before obtaining consent.
9. Personal Information retention period
The personal information provided will be retained from the day it is provide until the customer withdraws consent or the objective is fulfilled. After the withdrawal of consent or the fulfilment of the objective, personal information can only be retained and used for investigation of accidents, resolving disputes, handling complaints and statutory obligation.
Article 4 (Customer management duties and method)
1. The customer can request to view personal information collected by the company and the information of minors under the age of 14 (legal representatives only)
2. The customer can request the company to delete or save information that is different from the true information or can’t be confirmed. However, in case the information is specified under other regulations or laws it can’t be deleted.
3. Customer can ask Japan Remit Finance to stop processing personal information. However, under the following cases the company will notify the customer and reject the request to stop processing personal information.
① In case it is restricted by special regulation of the law or it is inevitable to comply with the statutory obligations
② There is a risk of causing harm to another person’s name, body or infringement of intellectual property and interest of others.
③ In case customer and the information regarding the termination of the contact are not clearly specified.
Article 5 ( Items of personal information)
The mandatory and optional information required for Japan Remit Finance to install, maintain, implementation, management and provide service are as follows:
1. Mandatory information
Unique identification information: name, citizenship number, gender and contact information like nationality, address, email, phone number.
Transaction information: product type, conditions for transaction, date of transaction, amount etc. information for registering and history of transaction
Other information generated through consultation for transaction, transaction registration, maintenance, implementation, management
2. Optional Information
Information provided by the customer and information required when registering as a member
3. Information collected in pursuit with the Electronic Financial transaction Act (Online transactions only)
Customer ID, password, Date and time of connection, IP address, HDD serial, MAC address, firewall settings, Os type and browser versions
Japan Remit Finance does not collect sensitive personal information which might cause infringement of personal information, but for the sole purpose of individual consent and with consent.
4. Collection method
Directly from the customer
From the mobile and homepage when subscription is registered
Homepage, written contract, fax, telephone, noticeboard, email, application details, delivery request
From the customer service through customer center.
Article 6 (personal information deletion)
Japan Remit Finance will delete personal information without delay when the personal information processing is complete. The deleting procedures, deadline and method are as follows
1. Delete procedure: The customer information is transferred to a separate database (separate documents in case of written paper) and temporarily stored for a time period and deleted in pursuit with the laws and regulations. The information stored in the DB is only used as specified by the law and not for any other process.
2. Delete deadline: The customer’s personal information is retained for 5 days from the date of collection, and deleted within 5 days after the personal information processing is complete, termination of service, operation is closed etc. In case the information is deemed not necessary it is deleted within 5 days since the day it was collected as necessary.
3. Delete method: Electronic information is deleted using technical methods so the information can’t be reproduced. In case of written paper, it is deleted using crusher or incinerated.
Article 7 (Protection of Personal Information)
Japan Remit Finance maintains a technical, managerial and physical action procedure to protect the personal information in pursuit with personal information protection act article 29.
1. Personal Information encryption
Japan Remit Finance uses encrypted password for the protection of personal information and known to the customer only and sensitive information is protect with encryption keys, file locking etc.
2. Technical measures against hacking
Japan Remit Finance installs, maintains, updates and externally monitors a security program to prevent hacking or virus that may lead to leak and or damage of personal information.
3. Access restriction
Japan Remit Finance takes necessary measures to control access to personal information through granting, modifying, and deleting access rights to the database system and controls unauthorized access externally by using an intrusion prevention system.
4. Training of personnel handling personal information
Personnel who handle personal information designated and limited in order to protect personal information.
Article 8 (Change of privacy policy)
Japan Remit Finance shall notify the change, time of implementation, changed details 7 days before the day of change thorough notice board.
Article 9 (Remedies for infringement)
Japan Remit Finance can contact the following numbers to report and consultation in case of infringement.
1. Personal information dispute mediation committee
2. KISA (www.kopico.or.kr / 02-1336)
3. ePrivacy mark (www.eprivacy.or.kr / 02-580-0533~4)
4. Advanced Criminal Investigation Division, Supreme Prosecutors' Office (www.spo.go.kr / 02-3480-2000)
5. Police Cyber Bureau (www.ctrc.go.kr / 02-392-0330)
Article 10 (Responsible person for protection of personal information)
In pursuit with personal information protection act article 31 clause 1 following will be held responsible for the protection of personal information
Responsible : Alimul Islam
Department : IT Head
contact : T 02-6927-3477
Additional clause (date of agreement)
This agreement is concluded on 2020.1.1.
Mandatory Consent form to collect, use and provide personal information
Mandatory Consent form to collect, use and provide personal information
The following conditions require mandatory consent for conducting international remittance transaction service.
Conditions for collection and use of personal information
In pursuit of Credit Information use and protection Act article 15 clause 2, article 32 clause 1, article 33 and 34 and Personal Information Protection Act article 15 clause 1, article 24 clause 1 item 1, article 24 clause 2 individual consent is required in order for Japan Remit Finance to collect, use and provide personal information related to Japan Remit Finance’s business.
Purpose of collecting and using personal information
Agreement implementation, management, maintenance, providing registered products and services, legal obligations, investigation of illegal financial transactions, dispute settlement, handling complaints
Contents of personal information to be collected ,used
Personal information: name, ID number, address, contact information, nationality, date of birth, cellphone number, email address, application password, PIN Code, ID Photo, remittance amount, remittance date, sending purpose, source of fund, occupation, gender, ID Card issue date, issuing authority, place of birth, receiver information(receiving financial institution name and branch name, name, date of birth, gender, nationality, bank account number, address, phone number, relationship, BIC Code, Province Code, Regional Code)
Transaction information: conditions for transaction, date of transaction, amount, product type etc. transaction registration information and registration of transaction
Customer’s ID, date of access, IP address, previous telephone number etc. and information stated in the electronic financial transaction act.
Includes information provided before the consent
Time limit for use and retention if personal information
The time limitation for Japan Remit Finance to use and retain information is 5 years from the day of termination of all the agreement signed with Japan Remit Finance and cancellation of service. (However, if a time limit is specified in the regulations of the related act the time limit will adhere to the act). Here after the information will only be used for investigation of error in transaction, settling disputes, handling complaints or fulfillment of legal obligations.
Management of refusal of consent and disadvantages related to refusal of consent
Consent for collecting and use of personal information is mandatory to conduct and maintain transactions.
I Agree to collection and use of personal information by the company for the purpose mentioned above.
I Agree to the collection and use of personal identification information by the company for the purpose stated above.
Personal identification information as defined in article 24 of the Personal information protection act like citizenship number, passport number, driving license, alien registration number etc.
Providing essential personal credit information to third parties
I am concerned with Japan Remit Finance business If Japan Remit Finance provides personal information to a third party pursuant to Articles 17, 22 and 24 of the 「Personal Information Protection Act」 and Article 32 of the 「Use and Protection of Credit Information Act」, Must be obtained. I hereby agree that Japan Remit Finance will provide my personal information to a third party as follows
Recipient: KFTC
Objective: Wire transfer of fund (electronic money transfer)
Content: KFTC user token, KFTC user update token, KFTC user number, Fintech user number
Retention: The information regarding payment and supply will be retained to 5 years, and as allowed and obligated by other related regulations
Recipient: Financial authorities(financial supervisory service, Bank of Korea, Ministry of Economy and Finance, KoFIU)
Objective: Foreign exchange transaction management/supervision,Anti-money laundering
Content: Foreign remittance transaction history
Retention: This is the same as the above "3. Time limit for use and retention if personal information"
Recipient: Overseas financial institutions
Objective: Foreign remittance
Content: name, ID number, address, contact information, nationality, date of birth, cellphone number, remittance amount, remittance date, sending purpose, source of fund, occupation, gender, ID Card issue date, issuing authority, place of birth, receiver information(receiving financial institution name and branch name, name, date of birth, gender, nationality, bank account number, address, phone number, relationship, BIC Code, Province Code, Regional Code)
Retention: This is the same as the above "3. Time limit for use and retention if personal information"
Management of refusal of consent and disadvantages related to refusal of consent
Consent for collecting and use of personal information is mandatory to conduct and maintain transactions.
I agree to collection and use of personal information by the company for the purpose mentioned above.
Additional clause (date of agreement)
This agreement is concluded on 2020.1.1.
Optional Consent form to collect, use and provide personal information
The consent forms are not mandatory for the agreement and can be refused. However, refusing consent may limit services (discount coupons, gifts), new product (service) introduction, promotional events provided by the company. There is no limitation regarding international remittance.
Conditions for collection, use of optional personal information
Consent is required in pursuit with article 15 clause 2, article 32 clause 1, article 33 and 34 of credit information use and protection related act, article 15 clause 1 item 1, article 17 clause 1 item 1, article 22 clause 2 of personal information protection act to collect and use customer’s personal information in order to provide introduction and sales of the company’s product.
1. Purpose of collecting and using personal information
Introduction of product and services of the company and affiliates, purchase invitation, market research and product, service R&D and customer satisfaction investigation.
2. Personal information to be collected and used
Personal information required to collect and use
3. Time limit for use and retention of personal information
The information will be used and retained until the agreement is cancelled or consent is withdrawn. Here after,the information will not be used for other purpose than investigation of financial transactions, settling dispute, fulfillment of legal obligation.
I Agree to collection and use of personal information by the company for the purpose mentioned above.
Notification regarding service, affiliate’s services marketing events, will be sent through the medium selected among phone, mobile, SMS, email etc.
Conditions related to optional personal information
1. I consent to the company or the company’s affiliate collecting and using my personal information, for promotion and sale of the company and affiliates and providing my personal information to the 3rd party mentioned below for marketing events
Receiver : companies that make gifts, prizes
Purpose : delivery of gifts, goods, prizes
Provided information : name, address, phone number
Receiver : KT, LG etc SMS service provider
Purpose: send gifts, prizes, information through SMS
Provided information : name, phone number
Receiver : Contents provider via call center
Purpose : information of service, purchase offer, customer service through phone
Information provided: personal identification information and transaction information
Receiver : affiliates and subsidiaries
Purpose: information and purchase offer of products service of affiliates and subsidiaries
Information provided: personal identification information
2. Use and retention time limit for personal information of the receiver
Incase of business consignment the time limit is set with consent. The information will be retained from the day of consent for a period of 2 years or when the agreement is terminated. Here after, the information will not be used for other purpose than investigation of financial transactions, settling dispute, fulfillment of legal obligation.
I Agree to collection and use of personal information by the company for the purpose mentioned above.
Additional clause (date of agreement)
This agreement is concluded on 2020.1.1.
Complaints and dispute settlement procedure
Article 1(Purpose) The purpose of this dispute resolution document is in accordance to Article 13 of Terms of Use Transactions (hereafter “Terms of Use”), which is to resolve justifiable dissatisfactions or implement opinions of customers, and to define the process and operate compensation for any damages occurred.
Article 2(Customer Complaint)
1. Method of reception
1) Tel. : 1522-8068
2) E-mail : help@jpremit.co.kr
2. Processing period : Within 15 business days. However if it is postponed due to natural disaster, local situation, it will be noticed in advance.
3. Response regarding processing result of customer complaints : The result will be noticed via what the customer wants to.
Article 3(Complaints and dispute settlement organization) In accordance with Article 13-3 of the Terms of Use of Remittances Service, the client may request the Complaints and dispute settlement organization to resolve the matter if customers have any objection to the handling of the remittance transaction.
1. Manager
1) Department and position : IT Head
2) Name : Alimul Islam
3) Contact : 02-6927-3477, alimul.islam@jpremit.com
2. Dispute Resolution Manager
1) Department and position : JRF Korea, Compliancer
2) Name : Taehwan Jun
3) Contact: 070-7510-3384, t.jun@jpremit.com
Article 4(Procedure) The company provides the following procedures for complaints and dispute settlement by separating complaints and damage requirements.
1. Receive complaints
We accept customer complaints related to our remittance services via phone or e-mail. All complaints will be delivered to manager without any distinction between complaints and damage requirements. At the same time, the customer will be notified of that.
2. Check and investigation
The manager shall verify the facts of the complaints via in various ways, including the relevant ministries, officials, and e-mail. This procedures will take up to 15 business days. However, if it is postponed due to natural disaster, local situation, it will be noticed in advance.
3. Result notification
The result will be notified to customers based on verified facts. Complaints are handled through immediate follow-up actions. In case of the damage requirements claim is carried out through the Complaints and dispute settlement organization.
4. Progress of settlement and adjustment
In the case of a damage requirements, that shall be carried out in accordance with the procedure of the Complaints and dispute settlement organization when damages occur to the customer due to the company's responsible reasons. The customer may withdraw application if a mutually amicable agreement is reached before the dispute settlement process or during the dispute settlement process.
5. Completion of Dispute Settlement
If the customer has accepted the final decision to arbitrate the dispute through the dispute settlement process of the Complaints and dispute settlement organization, it is deemed that the dispute settlement agreement has been established. The result of dispute settlement will be notified to the applicant in writing or via e-mail. Following to this result, Japan Remit Finance will process damages to customers under Article 11 of the Terms of Use. If the customer does not accept the final dispute settlement decision, the applicant can refuse to adjust or file a lawsuit.